Brilliantly Simple

Technology Solutions That Increase Efficiency For Less

ShoreTel is one of the largest providers of cloud, premises-based and hybrid business telephony and unified communications (UC) solutions. Their award-winning, brilliantly simple communications offerings lead the industry in customer satisfaction and lowest total cost of ownership. ShoreTel innovative business phones, application integration, collaboration tools, mobility, and contact center applications empower organizations and employees to collaborate, connect and work no matter time, place or device.

Shoretel Business Phones | Unified Commnications Systems | VoIP | WIreless Networking | Telecommunications | Seattle | Bellevue | Tacoma | Everett | Olympia

ShoreTel Cloud Phone Systems

Premium Hosted and Managed Phone Services

Stop managing your phone system and get back to managing your business.

  • Brilliantly simple plug-and-play deployment—changing locations is easy
  • One-stop shop for VoIP phones, Telco, carriers services, in addition to the powerful Shoretel Connect platform
  • Shoretel Connect CLOUD Portal provides a simple and intuitive interface for management and billing
  • Easily scale your operations up or down to fit business seasonality and growth
  • White-glove service for everything from provisioning to maintenance and support
Shoretel VOIP phone | VoIP Business Phones | Unified Commnications Systems | VoIP | WIreless Networking | Telecommunications | Seattle | Bellevue | Tacoma | Everett | Olympia

Business Communications Continuity

Trade in outages for reliability and peace of mind

  • Built in redundancy at network, infrastructure and application layers
  • No single point of failure
  • Maximize uptime and business continuity with a service backed by a strong Service Level Agreement (SLA)
  • Leverage enterprise-class data integrity and physical safeguards for secure business communications

Exceptional User Experience

All-in-one unified communications and collaboration system revolutionizes the way you work

  • VoIP call control, mobility apps, instant messaging, audio and web conferencing, video calling and online meetings included
  • One screen for everything—the ultra-sleek, next-gen ShoreTel Connect app
  • Smart features like a Join button, event wizard, agenda timer, contacts timeline, and conference call-out do your work for you
  • Share the ShoreTel Connect experience  and online meetings with any contact—automatically

CRM and Business Process Integrations

Put more power behind every customer touch point.

  • Maximize your payback from popular business process apps
  • Embed calling features directly into Saleforce®, ACT!®, MS Dynamics® and other apps for faster performance
  • Integrated call and customer histories are the foundation of business insights and trends

ShoreTel Onsite Phone Systems

Unrivaled Business Communications Continuity

99.999% available—because you can’t afford a moment of downtime

  • ShoreTel’s signature modular architecture distributes system intelligence across your entire network, no matter how many locations
  • Deploy ShoreTel voice, router and app hardware onsite or run virtualized in your data center
  • N+1 redundancy provides automatic failover for a WAN outage, for a voice switch outage or for an application server outage
  • Voice switches operate independently of your network—never lose dial tone
Shoretel Business Phones | Unified Commnications Systems | VoIP | WIreless Networking | Telecommunications | Seattle | Bellevue | Tacoma | Everett | Olympia

Lowest Total Cost of Ownership & Easy to Manage

Free your IT team from time sucking phone system management and save money over the life of your business phone system.

  • ShoreTel Connect ONSITE is the easiest IP phone system to deploy, use, manage and scale
  • ShoreTel Connect Director delivers a single image, cross-browser view of all accounts, phones, trunks and locations
  • Easy account set up with one click user permissions for all call handling modes and features
  • Easy to administer and use

Exceptional User Experience

All-in-one unified communications and collaboration system revolutionizes the way you work.

  • One screen for everything
  • Next-gen ShoreTel Connect app
  • VoIP call control, mobility apps, instant messaging, audio and web conferencing, video calling and online meetings included
  • Smart features
  • Share online meetings with any contact automatically

CRM and Business Process Integrations

More power behind every customer touch point.

  • Maximize your payback from popular business process apps
  • Embed calling features directly into Salesforce, NetSuite, MS Dynamics and other apps for faster performance
  • Integrated call and customer histories

ShoreTel Hybrid Phone Systems

Bridging the gap

Combine the best of onsite and cloud communications with this hybrid business phone system that provides the solid performance and control of an onsite phone system with the immediacy and convenience of a managed cloud service.

Deploy both with ShoreTel Connect HYBRID for a flexible, adaptable and strategic unified communications system.

Shoretel VOIP phone | VoIP Business Phones | Unified Commnications Systems | VoIP | WIreless Networking | Telecommunications | Seattle | Bellevue | Tacoma | Everett | Olympia

A HYBRID Solution Can Be The Best Solution

A brilliantly simple answer to your business communication needs.

  • Adds new definition to “scalability”—ShoreTel has always offered the easiest solution to scale, now add “mixed deployments” to your network toolkit
  • Enjoy financial flexibility, as you can choose to mix Cap Ex and Op Ex expenses strategically
  • No matter how you mix your ShoreTel ONSITE and ShoreTel CLOUD deployments, you can always be assured of highest reliability and an exceptional user experience

Connect HYBRID Apps Let You Add New Features Fast

Continue to reap the benefits of your ONSITE investment while adding new features from the cloud.

  • Add productivity tools quickly and with no capital expenses
  • Once the ShoreTel HYBRID Apps account is activated, provisioning users is easy and automatic
  • Maintain local system control while exploring cloud services
  • Add new productivity features with little to no impact on IT—ShoreTel customer service handles any service issues

Unify Separate CLOUD and ONSITE Deployments

Bring your network together

  • Run your network your way, mixing both IT-controlled and hosted phone system deployments within one system
  • Synchronize ShoreTel Connect ONSITE, CLOUD and HYBRID Apps locations—automatically
  • Add new accounts, including seasonal and teleworkers, without IT operational impact
  • Deploy a single communications platform globally, utilizing ONSITE deployments where CLOUD is not available
  • Give all your employees the same great ShoreTel Connect experience

ShoreTel Contact Center Solutions

Personalized customer service

No matter the size of your business, you know that customer satisfaction is tied to repeat business and your company’s reputation. Personalizing your service opens the opportunity to upsell and cross sell and having staff available at the times your customers want to reach you earns loyalty.

Make Every Contact Count

The right contact center can make it easy to optimize your resources, improve response times, route calls effectively and access account data – so customers feel valued and trust your brand.

Shoretel Business Phones | Unified Communications Systems | VoIP | WIreless Networking | Telecommunications | Seattle | Bellevue | Tacoma | Everett | Olympia

Increase Efficiency While Reducing Costs

ShoreTel Connect Contact Center is designed to deliver a rapid return on your business phone system technology investment.

  • Agent screen pops with detailed customer information  reduces interaction time
  • Unified desktop client shows the presence status of experts outside the call center
  • Advanced call routing ensures calls go to the right agents, reducing the service time per call
  • Real-time and historical information about callers, trunks, groups and agent utilization allows supervisors to optimize resources

Multi-Modal Communications at Your Agents’ Fingertips

Respond to the consumer-driven marketplace with a communications platform that puts business intelligence right where it’s needed.

  • Access calls, texts, CRM data, call history, reports and more
  • Includes universal queuing and enterprise resource matching
  • Offers optimized call routing by service level, skill matching, priority, customer identity, schedules and caller location
  • Route voicemail and fax to individual agents through email

Business Process Application Integration

See your CRM pay off.

  • Quickly know not just who is calling, but why they’re calling
  • Track not just call volumes but outcomes
  • Salesforce, NetSuite, MS Dynamics, Symitar and more
  • Transfer the call and all customer history automatically