Artificial Intelligence Is Transforming The Way We Communicate.
Artificial Intelligence meets collaboration in unprecedented areas of communications. Within operations or call center environments, AI can be integrated and utilized for data retention and access, storage, on-going customer interactions and real-time communications. Work can be intelligently assigned based upon a hierarchy of employee expertise and knowledge versus simply staff availability.
What is Artificial Intelligence?
AI is the ability for computers to think, learn and respond intelligently as though a human would given any changing situation or environment. Artificial intelligence is currently being developed to perform very specific tasks utilized within all industries to include healthcare diagnosis, electronic trading platforms, robotics, education, transportation, sales, supply chain automation and more. AI frees up resources which can best be utilized elsewhere. By now, we are all familiar with speech recognition and virtual assistant devices that empower us to play music, obtain weather and news reports, make purchases online, automate self-driving, drone manipulation, etc. all via a simple voice command. In all scenarios, interconnected layers of algorithms are designed and used to train computers to carry out these very specific tasks, thus mimicking human behavior and intelligence.
AI Abilities In Their Infancy Stage That Are Rapidly Advancing Include:
- Speech Recognition
- Perception And Reasoning
- Knowledge
- Learning
- Planning
- Problem Solving
- Manipulation And Navigation
Artificial Intelligence Specific To Communications Includes The Ability To:
- Monitor, Transcribe And Index Phone Calls
- Manage, Record, Transcribe And Store Video Conferences
- Track And Index Email
- Oversee Collaboration Tools, Including All Groups, Streams And Communications
- Integrate With ERP, HR And Other Systems, Wherever Applicable
Machine learning is essential to the core of AI requiring the ability to recognize patterns, inputs and algorithms. Future technologies will be able to integrate robotics with the ability to manipulate and navigate actual objects. Challenges still exist within the artificial intelligence realm. Standardization of tools is lacking, yet the potential opportunities are endless with an ever increasing fervor for technological innovation. Understanding and embracing AI will become essential for all markets in order to transform, stay relevant and competitive in the not so distance future.
TRI-TEC is a leading communications provider and understands the intricacies of establishing an effective communications solution with the ability to embrace current and future artificial intelligence capabilities. Established in 1990 with a focus on customer service TRI-TEC provides communications, network, Cloud and hybrid solutions to thousands of satisfied customers. Whether you are deploying a new enterprise-wide business phone system, network, Cloud platform or adding applications and new technologies to your existing infrastructure; we take the time to educate you and provide solid recommendations. TRI-TEC remains the Greater Seattle Area’s leading on-premises, Cloud and hybrid solutions provider.
Artificial Intelligence is here. Are you on board?
References:
https://www.techopedia.com/definition/190/artificial-intelligence-ai
