TRI-TEC Is a Mitel Hospitality Specialized Partner With 36+ Years of Proven Expertise Installing and Designing UCaaS and On-Prem Phone Systems.

TRI-TEC's Hospitality Expertise Recognized By Mitel

When it comes to unified communications and collaboration with built-in AI capabilities, TRI-TEC is a Mitel industry-recognized leader. We have remained a premier provider of Mitel solutions since our conception over years ago. Mitel’s innovation is pivotal to their success as a leading systems integrator. They remain a global leader with over four decades of experience providing business communication solutions to more than 70 million users in more than 100 countries. Mitel’s accomplishments include:

4.7 Million Users Worldwide
#1 Industry Market Leader Globally
#1 In UC Market Share For Europe
Over $1.3B In Revenue
5 Time Gartner Magic Quadrant Leader For UC
Frost & Sullivan 2017 Growth Excellence Leader In UC In North America
Over 1,600 Patents & Applications
Over 45 Years Experience In Over 100 Countries

Mitel provides full-featured communications integration solutions to streamline your work. Many enterprise organizations today look to Mitel to decrease IT expenses and drive net revenue. Mitel solutions are accessible, secure, predictable and scalable. Feature benefits include:

Disaster Recovery and Georedundancy
Unified Communications, Collaboration and Continuity
Improved Security and Reliability
Increase Flexibility and Streamlined Business Processes
Reduce Training and Learning Curves

We recognize that your voice and data communications demand 100% accessibility 24 x 7 x 365. UC has changed the way the world connects and communicates. Many organizations have opted to integrate a Mitel based unified communications system to increase productivity, reduce costs and enhance customer service. Mitel’s robust family of platforms successfully deliver unified communications for enterprises and Fortune 500 companies around the globe.

AI-Powered Hospitality Integration: Smarter Operations, Better Guest Experiences

Artificial intelligence is essential in transforming hospitality by automating routine requests, reducing front-desk workload, and creating more personalized guest experiences. AI hospitality applications will integrate with your PMS, POS, back-office software, and Mitel telephone system to streamline communications, increase productivity and revenue while reducing operational costs. TRI-TEC has partnered with TigerTMS and 14IP, leading hospitality-focused AI technology providers. AI-powered hospitality auto-attendant features work alongside your Mitel phone system. Capabilities include:

Answer Every Call 24/7, In Any Language
Set-Up Reservations and Check-In/Out
Ticket Generation For Housekeeping and Maintenance
Parking Information and Dining Reservations
Detailed Analytics and Reporting

AI guest assistance provides immediate responses to routine requests while seamlessly escalating calls to staff when human assistance is needed. This means fewer missed calls, faster response times, and more time for your team to focus on guests. AI can provide valuable insights through detailed dashboard analytics and reporting, helping management identify trends, measure performance, and make more informed operational decisions. The key to success is proper integration. TRI-TEC will help you identify the right AI hospitality platform and ensure the solution is properly integrated with your telephone system and technology infrastructure. We can provide hands-on demonstrations and help you evaluate functionality and integration before implementation. Let TRI-TEC help you put AI to work.

MiVoice Business

MiVoice Business is an on-prem, highly scalable, proven business communications platform that delivers voice, unified messaging, mobility, presence, conferencing, collaboration, applications, and more. It is a business phone system designed to meet the needs of businesses from 5 to 130,000 users whether they have a single-site or multi-site network that span the globe. Built-in core applications and features that complement unified communications solutions include:

Dynamic Extension: MiVoice Business has an embedded Dynamic Extension solution that allows users to select up to eight different devices or numbers to act as their answer point.
Hot Desking: Hot Desking enables employees to log onto any designated phone located at any of your offices internally or externally.
Unified Messaging: Employees have anywhere, anytime access to messages with an integrated, fully-featured voice mail system and Unified Messaging capability.

Flexible, Easy-to-Manage And Implement

Deployment Flexibility: Distributed, centralized and private Cloud – you can choose your deployment strategy.
Web-Based Management: An administrator can administer a multi-site MiVoice Business deployment from their web browser with a single platform sign-on.
Standards-Based Architecture: Operates across any LAN/WAN infrastructure, coupled with embedded native support for standards-based networking such as SIP, Q.SIG, and DPNSS, offering businesses the ability to protect existing investments irrespective of legacy PBX, while delivering all the advantages of a converged infrastructure.

MiContact Center

A Mitel Solution for Any Contact Center

MiContact Center solutions improve employee productivity and control operational costs for businesses of all sizes.

Informal and Workgroup Contact Centers: MiContact Center Office and Workgroup Edition are designed to meet the needs of informal contact centers up to 200 agents across multiple sites.
Small, Formal Contact Centers: MiContact Center Business delivers robust contact center, IVR, and multi-media functionality and reporting but is packaged specifically for small contact centers that have sophisticated, enterprise-grade requirements.

Large-Scale, Enterprise-Grade Contact Centers: MiContact Center Enterprise Edition is a robust, highly flexible solution that delivers feature-rich IVR capabilities and contact center monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated contact centers, including virtual, multi-media contact centers with multiple locations and remote agents.
Outbound Contact Centers: MiContact Center Outbound is a preview, progressive, power, and predictive outbound dialing solution that includes tightly integrated Customer Relationship Management, campaigning, and agent scripting capabilities.

MiVoice 6900 IP Series Phones

The Next-Gen of Seamless Communications Devices

Mitel’s MiVoice 6900 IP series of premium desk phones empowers you to remain even more mobile than before. This latest series boasts outstanding HD audio quality, one-touch Bluetooth pairing and seamless integration with your mobile device enabling you to increase productivity while easily switching calls between your desk phone and mobile phone. Benefits include:

TRI-TEC's Hospitality Expertise Recognized By Mitel